Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good and To View More >>

SPEAKING OF LOVE: We were out to dinner the other evening and the conversation turned to relationships, and more specifically how many people don't know how their partner 'needs' love expressed to them. It seems a lot of people our age are having relationship issues, breaking up etcetera, and a debate developed as to whether people 'weren't loving the other person' , or maybe, 'weren't loving their partner the way that person needed to be loved.' Is there a difference, and should it matter? I'm pretty clear on this, but that's another story. Anyway, knock me over with a feather, my wife Sonya says To View More >>

Following on the theme of film making, here is a short film released at the Cannes 2008 Film Festival. A beautiful story of a blind man and his sign. Sometimes, someone just has to help us to see ... Hat tip to The Pirate's Dilemma To View More >>

Ok ... Truth is, I'm not really sure what this is about. But I love the artistry in this sort of work ... powerful images and music, strangely moving in an odd sort of way. Hat tip to EpicGirl To View More >>

I saw my blog traffic jump by a huge amount yesterday, with most traffic coming from Stumbleupon, and I wondered how I could check who had reviewed me, and what they had said. I found a webpage on Stumbleupon that links to this information. It doesn't seem to be directly accessible from your user account but I found part of the answer in this post. You need to build a URL using a base URL of: http://www.stumbleupon.com/refer.php?url= plus the page URL, eg http://stephenbaugh.com/2008/09/the-guy-that-turns-her-light-off/ This means the full URL would be http://www.stumbleupon.com/refer.php?url=http://stephenbaugh.com/2008/09/the-guy-that-turns-her-light-off/ To View More >>

I love Malcolm Gladwell, he is such a clever thinker and actually very entertaining for what really could be boring intellectual ideas. Please enjoy watching the following video to find out "What we can learn from spaghetti sauce" By the way, if you enjoy this video go read his books "The Tipping Point" and "Blink". If you can't be bothered reading use iTunes to download audible versions of these books to your iPod and go take the dog for a walk :-) To View More >>

I while back I wrote a post about Malcolm Gladwell, someone I think is very interesting and also a deep thinker. In my Post I talked about one of his books called "Tipping Point", well it seems all is not good in the world and there are doubters out there ... In this article on FastCompany Duncan Watts asks "Is the Tipping Point Toast?". Great reading if you are interested in consumer marketing, and I got as much to think about from this as I got as I did Malcolm's book. http://www.fastcompany.com/magazine/122/is-the-tipping-point-toast.html?partner=rss To View More >>

My career started the traditional way, many moons ago, running a lemonade stand, collecting coke bottles, mowing lawns, and basically doing anything I could to turn a dollar. While at university in the late 80s I installed computer systems for a legal firm, and worked in hospitality as a waiter at the Regent Hotel in Auckland. I also worked in the family handcraft/souvenir store, Earthworks, in Parnell, Auckland. Computers were my favourite toys. My Dad had been into computers since before either the Mac or the PC (those were the days), so even though there were no computers in schools I was a To View More >>