The other day, I found myself asking someone to help me find a big box. I wanted to climb into it for the next six months, have them throw food through a hole, and not emerge until the elections were over. Both of them, local and overseas. I'm not proud of that impulse. But there it was. The reason wasn't complicated. I couldn't stomach watching another election where politicians seemed genuinely tone deaf to what's actually happening. And look, I know how that sounds, I'm the guy who usually argues for optimism, who tries to get people to see the bright side, who genuinely To View More >>

I so love this speech on TED because Sir Ken Robinson puts forward such a powerful argument contrasting what he sees as the current failure of the education system in the USA and his proposed alternative. I often wonder if education is being ruined by political correctness? Now don't get me wrong, I am all for behaving well and being aware of our behaviour toward other cultures, ideals, religions and the opposite sex; I just don't think people always think differently, they just know 'what not to say', and that's not the same thing. I often observe situations where I believe people are To View More >>

I'm a believer in education, I really am, and my children's eduction is very important to me. I've pursued high-level tertiary education myself, and I regularly attend business and personal development courses. But I'm also a believer in determination, passion and experience. A huge believer in fact, and sitting next to a guy in the Wool business one evening  after speaking at an Icehouse event, I was reminded of why... His story went something like this: He was sacked from his first job packing shelves at K-Mart when he was young. I believe he left school early as he suffered with dyslexia and To View More >>

I'd like to think that I am more of a Greenie than some of the Greenies I know, so here is the good business stuff you can learn from the environmental movement. Only a little is about being green, and for some this might be only about the profit baby :-) I don't believe it's right to assume business is anti-environment, although our track track record could be better. But what we can learn from our environmental friends is that our environment is a reflection of us ... a reflection of our choices ... a reflection of our behavior and most importantly a reflection of our values and focus. Not the To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various business To View More >>

Ok, I have just made myself feel sick on Twitter by un-following most of the 3000 people I was following because I simply found myself in a situation where I was overwhelmed by the tweet traffic generated by that number of people. As much as I carefully considered my reasoning for doing this, pushing that delete key on Twitter Karma, has certainly left my hands shaking. If you find that I am not following you now I am very sorry. If however we've been talking directly I'll re-follow you over the weekend once the the delete process has finished. I just couldn't keep up with the wild stream of updates, To View More >>

Why is it that people spend so much time asking how, and so little time asking why? Did we as kids run out of some predetermined number of "Whys" we had been granted? I know my kids ask me constantly, why dad?, but why? ... Why after why, after why? Nothing unusual, I am sure you did it to your parents, I know I did it to mine ... The question is why did we stop? I am often asked for advice about starting a business, and in the early days would jump in and try to help. I'd give support, and maybe some direction, until I noticed how few people actually did something. I still helped, but only if To View More >>

Why can't you be more creative? well, maybe it's because we aren't having fun!. Play, according to Tim Brown, is a crucial part of fostering creativity, and in the following inspiring video he talks about "play", a topic he is obviously very passionate about.   From the TED website : At the 2008 Serious Play conference, designer Tim Brown talks about the powerful relationship between creative thinking and play -- with many examples you can try at home (and one that maybe you shouldn't). It's not just about "play" it's about having fun. Lets face it, through To View More >>

Ok, it might not be the travel that has improved it, but being stuck on a plane for 12 hours certainly allows time to focus. The task for Day 11 of "31 days to build a better blog" is to prepare 10 blog posts for use in the future, when time or imagination are working against you. So here is what I did # 1. First I took the trusty Moleskine notebook that @PJ_Danny gave me for Christmas and at the top left of each opening wrote a blog topic. I set myself the challenge of doing 40 and kept at that one task until I had 40 openings with a blog topic on each. #2. Next I went through, and on each opening To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good and To View More >>