The other day, I found myself asking someone to help me find a big box. I wanted to climb into it for the next six months, have them throw food through a hole, and not emerge until the elections were over. Both of them, local and overseas. I'm not proud of that impulse. But there it was. The reason wasn't complicated. I couldn't stomach watching another election where politicians seemed genuinely tone deaf to what's actually happening. And look, I know how that sounds, I'm the guy who usually argues for optimism, who tries to get people to see the bright side, who genuinely To View More >>

This is one powerful story. A very inspiring and incredibly convincing story about the power of getting your hands dirty. I love that we're re writing the rules of society and building the world we want to live in. "Growing your own food is like printing money" Wow what an wonderful man. To View More >>

Yesterday I let you know that I was going to take the "31 Days To A Better Blog" challenge and I am getting more and more excited. Day 1 The task for today was to write an "elevator pitch for my blog". This was something that had been on my mind for a while, as I felt I didn't have a strong focus around what I wrote. I genuinely think I could go "toe to toe" and hold my own in a discussion on most of the issues I write about, but I wasn't providing any depth of information. We have deep experience and knowledge in HR, IT, Marketing, Relationships, Leadership, Strategy etc but I didn't want to To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various business To View More >>

Imagine if there was something that, if you did it consistently, would improve all relationships completely. Wouldn't that be amazing? I don't want to overstate it, but I think the concept of the "Umbrella of Rapport", might just be that powerful, so please enjoy. Today I came across some notes from an internal presentation that I did for our sales people last year on how they might improve their relationships, in this case with our clients. Part of it included this powerful idea. I don't take credit for it, I first heard it from Tony Robbins, but I have added my own thoughts below. In my opinion To View More >>

When I say danger, I am not exaggerating. If you are online and geotag your photos you risk being robbed, raped or murdered if you aren't very careful. I do apologise, I don't like having depressing stuff on my blog, but you do need to be a little scared; you do need to consider how you work online. If you value your property and especially your life read on. So what is Geotagging Wikipedia describes Geotagging as: the process of adding geographical identification metadata to various media such as photographs, video, websites, or RSS feeds, and a form of geospatial metadata. These data usually To View More >>

I went to a Robert Kiyosaki - Rich Dad, Poor Dad seminar a few weeks ago, which got me thinking about the wealthy men in my life and what I have learnt from them. Six came to mind almost immediately as they had taught me some very deep and fundamental lessons. The seminar itself was fairly disappointing apart from hearing Emi Kiyosaki talk about how to avoid regret, but like all things it did prompt some self-reflection and fortunately reminded me of these lessons. These men are all different, but in some ways the same They are by no means the richest people I have known, and might seem on the To View More >>

Yesterday I introduced the fact that going to a Rich Dad Poor Dad seminar had me thinking of the wealthy men in my life. I started by talking about Les Harvey the unlikely property developer and how he taught me to 'set my own rules', 'be humble' and 'love my company more than my product'. One of the most successful salesmen I worked with at Xerox was a guy called John Burke (Burkie). It's been almost 15 years since I last saw him so I have no idea what he does today, but the lessons he taught are still with me. He is a great guy and I really appreciate the time he spent working with me; he was To View More >>

Why can't you be more creative? well, maybe it's because we aren't having fun!. Play, according to Tim Brown, is a crucial part of fostering creativity, and in the following inspiring video he talks about "play", a topic he is obviously very passionate about.   From the TED website : At the 2008 Serious Play conference, designer Tim Brown talks about the powerful relationship between creative thinking and play -- with many examples you can try at home (and one that maybe you shouldn't). It's not just about "play" it's about having fun. Lets face it, through To View More >>

Ok, it might not be the travel that has improved it, but being stuck on a plane for 12 hours certainly allows time to focus. The task for Day 11 of "31 days to build a better blog" is to prepare 10 blog posts for use in the future, when time or imagination are working against you. So here is what I did # 1. First I took the trusty Moleskine notebook that @PJ_Danny gave me for Christmas and at the top left of each opening wrote a blog topic. I set myself the challenge of doing 40 and kept at that one task until I had 40 openings with a blog topic on each. #2. Next I went through, and on each opening To View More >>