Without a doubt the currency of the Fire Service is Trust. Without it all emergency services, and especially the Fire Service, would struggle to operate. I am sure it's true in all countries that the Fire Service almost always tops the chart of "Most Trusted Occupations", and I'm very proud to be a part of an organisation with that quality. This is important, not just between us and the public but also amongst members of a crew. Our job can be dangerous and you need to be able to rely on the people you respond with, and your ability to trust their integrity and courage is essential ... If not, To View More >>

It's been a while since I shared a music video, so yesterday  spent a little time on YouTube and found: How Soon Is Now? by t.A.T.u from their album 200 km/hr In The Wrong Lane It got my attention because a couple of days ago I wrote a post "Be mischievous, Get Noticed", and you can definitely put these singers in that category. Lena & Yulya (aka Lena & Julia) are affectionately open about their relationship, which is great, but I am sure it also helps with publicity. This from their official website ... Brazenly, after promising not to kiss on the Tonight Show, they engaged in a long, To View More >>

As I sat down to write this I wondered about my title, I tossed between "Don't forget your belt" and "Drinking $200 bottles of wine". "Don't forget your belt, was a travel tip for men. If you are going to go away with your wife for the weekend, heed my advice and pack early, if not you will be like me rushing out of the house late, forgetting your belt and will spend all weekend pulling up your jeans. :) Anyway, I'm sitting here buzzing after a weekend away with Sonya where we spent two amazing days exploring a jewel in our own back yard, Waiheke Island. As many people know I am passionate about To View More >>

I came accross the following statement on Deborah Day Poors website tonight "Pleasers have good hearts. They are willing to give much, and all they want in return is for everyone to be nice. However, their best attempts to please and create peace backfire. They end up leading chaotic, hectic, hellish lives." It's hard to find a truer word said. In fact, I was at a Tony Robbins event, "Date With Destiny (DWD)" on the Gold Coast last month, and this concept of being a "Pleaser" was central to many peoples problems. One guy had it so bad he affectionately became known as "Pussy Boy" I certainly have To View More >>

If you are in or running a disfunctional team, maybe it is a simple as people do not know who is the boss? Not an unusual situation but one that needs to be quickly and consciously resolved. Here I share my experience with this in the fire service and what can be learnt from it. One of the things the Fire Service does exceptionally well is make it clear not only that there must be a boss but also who that person is. In an emergency situation, control needs to be quickly put in place and priority given to the tasks needing to be completed. Your OIC (officer in charge) might be your best friend at To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good and To View More >>

Hmm "Am I Self Righteous or a Hypocrite"? LOL I put that as an either or ... but on the weekend I was accused of being both ... Ouch that hurt, but like all things it got me thinking. I think we all are, from time to time, at least to a small extent, and I certainly leave myself open to being accused of both because I take a public position on things. The truth is this: I am certainly a long way from perfect and I have a lot to be embarrassed about and a little to be ashamed of. I have done lots of stupid things, made lots of mistakes and have hurt a number of people along the way. I regret these To View More >>

Your brand, either commercially is the some of all your parts. The way you look, the way you sound, what you do and how people perceive you. The fact that Brand is not just about a "logo" is hard for many people to understand, here I attempt to use the fire service as an example of how brands develop and live or die beyond just there name. It's hard to describe the Fire Service brand ... it's not constrained to one country, one organization or even one uniform. Each fire service feeds off the stories and identity of the next, but each retains its own approach to the emergency events they service. To View More >>