Well I am sitting at the airport in Melbourne, waiting for a plane home to New Zealand after an amazing week at an event more like a rock concert than your usual financial course. This morning I feel a weird mix of tired but buzzy from attending another Tony Robbins event, this one called Wealth Mastery. What an incredible week. It's always nice to escape for a while with your wife, but to attend a life changing event like this with her was pure magic. We signed up a few years ago to Tony's Mastery University, and this week graduated having completed the three events "Life Mastery", "Date with To View More >>

I was walking the dog this morning and it occurred to me how much of the last week has been full of paradox . In no particular order ... 1, Do you find as often as I do that food that's good for you isn't usually as good for your wallet as food that's not? 2, Business is like a snow ball rolling down a hill: it grows faster the bigger it gets. So why don't we focus on getting the small snow ball right and rolling first? 3, I was shocked to realise a while back, and was reminded often last week, that the information (learning) we most need to hear is often the stuff that irritates us the most. 4, To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good and To View More >>

Hmm "Am I Self Righteous or a Hypocrite"? LOL I put that as an either or ... but on the weekend I was accused of being both ... Ouch that hurt, but like all things it got me thinking. I think we all are, from time to time, at least to a small extent, and I certainly leave myself open to being accused of both because I take a public position on things. The truth is this: I am certainly a long way from perfect and I have a lot to be embarrassed about and a little to be ashamed of. I have done lots of stupid things, made lots of mistakes and have hurt a number of people along the way. I regret these To View More >>