The other day, I found myself asking someone to help me find a big box. I wanted to climb into it for the next six months, have them throw food through a hole, and not emerge until the elections were over. Both of them, local and overseas. I'm not proud of that impulse. But there it was. The reason wasn't complicated. I couldn't stomach watching another election where politicians seemed genuinely tone deaf to what's actually happening. And look, I know how that sounds, I'm the guy who usually argues for optimism, who tries to get people to see the bright side, who genuinely To View More >>

The other day, I found myself asking someone to help me find a big box. I wanted to climb into it for the next six months, have them throw food through a hole, and not emerge until the elections were over. Both of them, local and overseas. I'm not proud of that impulse. But there it was. The reason wasn't complicated. I couldn't stomach watching another election where politicians seemed genuinely tone deaf to what's actually happening. And look, I know how that sounds, I'm the guy who usually argues for optimism, who tries to get people to see the bright side, who genuinely To View More >>

I'm new to blogging and although I have seen consistent and significant growth in unique visitors, I have been keen to find tips to grow my blog quickly. I've spent my spare time over the last few weeks researching and what I have found scares me. There are lots of ways to grow visitor numbers and one of the most heavily promoted is back-links. The benefit of back links is that search engines give greater ranking to sites that have lots of back links as these links are seen as votes (endorsements) from other sites. Of course this makes sense and like everyone I will be doing my best to develop To View More >>

Without a doubt the currency of the Fire Service is Trust. Without it all emergency services, and especially the Fire Service, would struggle to operate. I am sure it's true in all countries that the Fire Service almost always tops the chart of "Most Trusted Occupations", and I'm very proud to be a part of an organisation with that quality. This is important, not just between us and the public but also amongst members of a crew. Our job can be dangerous and you need to be able to rely on the people you respond with, and your ability to trust their integrity and courage is essential ... If not, To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good and To View More >>