As I sat down to write this I wondered about my title, I tossed between "Don't forget your belt" and "Drinking $200 bottles of wine". "Don't forget your belt, was a travel tip for men. If you are going to go away with your wife for the weekend, heed my advice and pack early, if not you will be like me rushing out of the house late, forgetting your belt and will spend all weekend pulling up your jeans. :) Anyway, I'm sitting here buzzing after a weekend away with Sonya where we spent two amazing days exploring a jewel in our own back yard, Waiheke Island. As many people know I am passionate about To View More >>

I was walking the dog this morning and it occurred to me how much of the last week has been full of paradox . In no particular order ... 1, Do you find as often as I do that food that's good for you isn't usually as good for your wallet as food that's not? 2, Business is like a snow ball rolling down a hill: it grows faster the bigger it gets. So why don't we focus on getting the small snow ball right and rolling first? 3, I was shocked to realise a while back, and was reminded often last week, that the information (learning) we most need to hear is often the stuff that irritates us the most. 4, To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good and To View More >>

It's a sad fact that the only thing we know with certainty in life is that one day we will die. Despite this certainty, a lot of people will be affected by the loss, the only question being, by how much and in what way? It's a sad fact that the only thing we know with certainty in life is that one day we will die. Despite this certainty, a lot of people will be affected by the loss, the only question being, by how much and in what way? Will our passing give cause for celebration, a time to remember the wonderful times together, or will our passing be the beginning of the end for someone else To View More >>