Wikipedia describes Empathy as the capability to share and understand another's emotions and feelings, and is characterized as the ability to "put oneself into another's shoes". This connection to others is both an honorable and natural feeling, but can also often drive us to do something that, is the completely wrong thing to do. Since joining the Fire Service I've seen many situations where peoples empathy for another has not only caused them to be unable to render help, but on occasions has actually put everyone in danger. In a blog post the other day Seth Godin talked about empathy and asked To View More >>

I love drawing and outlining at my white board or in my note book because I connect emotionally with my thoughts so much more powerfully and with more clarity than if I use my computer alone. In this video Milton Glaser talks about drawing while he is drawing, and makes an observation of art schools where drawing has been removed from the curriculum to allow time to learn software. It seems increasingly that students now have the creative tools, but not the emotional connection with their craft. MILTON GLASER DRAWS & LECTURES from C. Coy on Vimeo. To View More >>

I was listening to a commentator today on National Radio talking about how the manufacturing sector, and especially exporters in New Zealand were in a really bad way. That doesn't apply to us, but he did help me remember three things about why I came back from Australia to help grow Queensberry. It's her 40th birthday next month, and while she has changed beyond belief these past 10 years she grows up next month. I returned for ... Passion I came back to be part of some thing much bigger than myself. I have been passionate about this industry since I was a child and love photography, love weddings To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various business To View More >>

The presentation by Merlin Man and John Gruber was called 149 Surprising Ways to Turbocharge Your Blog With Credibility. In reality it was a discussion about authenticity and how you blog. It brought into focus what I've been thinking about for the last couple of months and made me realise what I have been trying to deny for a while now. That is that blogging is probably the most difficult thing I have ever done. I'm used to being successful, but blogging hurts I've had a blessed life. By blessed I mean we worked like crap to provide a great product, have awesome experiences and try like hell To View More >>

Why is it that people spend so much time asking how, and so little time asking why? Did we as kids run out of some predetermined number of "Whys" we had been granted? I know my kids ask me constantly, why dad?, but why? ... Why after why, after why? Nothing unusual, I am sure you did it to your parents, I know I did it to mine ... The question is why did we stop? I am often asked for advice about starting a business, and in the early days would jump in and try to help. I'd give support, and maybe some direction, until I noticed how few people actually did something. I still helped, but only if To View More >>

One of the things I love most about my job working in the wedding industry is the feeling of love, union, and joining together of people, families and our collective story. Sadly some people think that because we are ambitious business people and work hard that, we are all about business and nothing else. The truth is that our connection with humanity is deep and our love of people precious to us, therefore when I came across this website "I Take The Vow" I was moved by the the organisations ambition to have 100 million people take a vow of Non Violence In Their Thoughts, Their Speech and of course To View More >>

The New Zealand Herald ran a story this morning about Kevin Roberts joining the board of New Zealand's Telecom. Some stories honestly just make me go, OMG, what? Here is one of my business heroes joining the board of a company (Telecom) that "I hate to love". I continue to support them despite myself, and despite the way they present themselves to their clients. But I would love to love them. In the interests of full disclosure, our company are pretty big telecommunication users. We are heavily dependent on Telecom for our international telephone presence, and we're big users of high speed internet. To View More >>

I've always loved Body Art (Tattoos). To me they can show a strong sense of confidence while also being a means of self expression ... ... A connection to ones culture ... ... an incredible talent ... ... although not always positive, a strong demonstration of belonging ... ... and sometimes just a means to be a little rebellious! Despite my love of them, I don't have any, I worry what people might think. Does that say more about me, or the people that have them? To View More >>